Naiyuan Mart
Naiyuan Mart
Your Reliable China Supply Chain Partner

Legal

Privacy Policy

Last updated: 15 April 2026

1. Who we are

Naiyuan Mart ("we", "us", "our") is a supply chain and procurement services company headquartered in Guangzhou, China. We help African businesses source, manufacture, and ship products directly from Chinese factories. This Privacy Policy explains how we handle personal information you share with us through our websites, client portal, and business communications.

2. Information we collect

We collect only what we need to deliver our services:

  • Contact details — name, company, email, WhatsApp number, and country.
  • Project information — product categories, budgets, timelines, and order details you share with us.
  • Messages — communication you send us via our consultation forms, client portal, WhatsApp, email, or phone.
  • Payment records — confirmation of invoices, deposits, and receipts you upload. We do not store your card or bank account numbers.
  • Technical data — basic device and browser information when you use our websites.

3. How we use your information

  • To fulfil your orders, prepare invoices, and communicate updates on your projects.
  • To respond to consultation requests and follow up on enquiries.
  • To send transactional notifications (order status, invoice ready, shipment updates) via email and WhatsApp.
  • To improve our services and maintain security.

4. How we share your information

We do not sell your data. We share limited information only with:

  • Suppliers and factories we engage on your behalf — only what is necessary to fulfil your order.
  • Service providers who help us operate (email delivery, WhatsApp Business API, cloud hosting, payment facilitation).
  • Legal authorities where required by law.

5. WhatsApp Business communications

We use the official WhatsApp Business API to communicate with clients. Messages exchanged through this channel are subject to Meta's WhatsApp Business policies in addition to this Privacy Policy. You can opt out of WhatsApp communication at any time by messaging us the word STOP.

6. Data retention

We retain project and communication records for as long as you are an active client and for a reasonable period after to meet legal, tax, and accounting obligations. You may request deletion at any time (see section 9).

7. Security

We protect your information using industry-standard encryption in transit and at rest. Access is restricted to authorised team members. No system is perfectly secure, but we work continuously to safeguard your data.

8. Your rights

You have the right to access, correct, or delete the personal information we hold about you, and to withdraw consent for marketing communications. To exercise these rights, email us at hello@naiyuanmart.com.

9. Data deletion

To request full deletion of your account and related data, follow the instructions on our Data Deletion page.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact us

Questions about this Privacy Policy? Contact us: